Services :: ElasticSearch / Solr / Lucene Support
Sematext provides technical support subscriptions for Apache
Solr, ElasticSearch, and Lucene production systems.
"We've been using Sematext for Solr Tech Support for almost a year
now. Sematext staff has been quick to respond to our calls, has shown
positive and professional attitude, and high level of Solr expertise.
They have been very effective at identifying all our Solr issues to
date and at resolving them in a timely manner."
-- Luca Michelini, Woody's Books
Q: Who should consider purchasing Sematext's Tech Support Subscriptions?
A: These packages are designed for organizations who have
production systems running Solr, ElasticSearch, or Lucene and
want assurance of on-demand tech support assistance. Tech
Support Subscriptions are meant for support of
production systems running Solr, ElasticSearch,
or Lucene. They involve support in form of quick
troubleshooting of performance, scaling, sudden failures or
errors and other sorts of unforeseen issues production systems
tend to encounter.
Q: What are the benefits of Sematext Tech Support Subscription packages?
A: Unlike our
regular consulting
engagements, these support packages include quick response time
and availability, a free annual health check, and a discount to one
or more Sematext
products.
- Max servers
- Response time
- Monthly incidents
- Annual health checks
- Product discounts
- Email support
- 3-year advance payment discount
- Standard
- $10,000
- 3
- 2 business days
- 2
- 1
- 1
- Yes
- 5%
- Contact us
- Professional
- $15,000
- 10
- 8 business hours
- 3
- 1
- 1
- Yes
- 10%
- Contact us
- Enterprise
- $20,000
- 11+
- 4 business hours
- 4
- 1
- 2
- Yes
- 15%
- Contact us
-
- Solr versions supported: 1.3.*, 1.4.*, 3.*, and 4.*
- ElasticSearch versions supported: 0.18.*, 0.19.*, 0.20.*, and 0.90.*
- Lucene versions supported: 2.*, 3.*, and 4.*
- Official coverage hours: 03:00-17:00 EST/EDT
- 3-Year subscriptions receive discount when paid in advance.
- Prices are annual and are expressed in US Dollars.
- Please contact us to sign up or inquire further.
+1 347-480-1610
