Services :: Technical Support
Sematext provides technical support subscriptions for Lucene and Solr. Annual subscription packages are outlined in the table below.
| Standard | Professional | Enterprise | |
| $10,000 | $15,000 | $20,000 | |
| Annual Health Check | 1 | 1 | 1 |
| Product Discount | 1 | 1 | 2 |
| Email Support | Yes | Yes | Yes |
| Number of Servers (inclusive) | 1 - 3 | 4 - 10 | 11+ |
| Initial Response Time | 2 Business Days | 8 Business Hours | 4 Business Hours |
| Monthly Incidents | 2 | 3 | 4 |
| 3-Year Advance Payment Discount | 5% off | 10% off | 15% off |
- Versions supported: Lucene 2.* and 3.*, Solr 1.3 and 1.4
- Coverage hours: 09:00-17:00 EST/EDT
- 3-Year subscriptions receive discount when paid in advance.
- Prices are expressed in US Dollars.
- Please contact us to sign up or inquire further.