Solr Production Support
We deliver enterprise-class,
worldwide production support for Solr.
13+
years of experience
100+
enterprise clients
30%
Avg cost reduction
15k+
clusters optimized
Your projects accelerated
Our support engineers have many years of experience helping our clients with Solr, Elasticsearch, and OpenSearch and a number of engineers on our staff have written books, given talks, and written numerous technical blogs on various search topics.
Sematext Monitoring monitors all Solr/SolrCloud metrics and is frequently used by our consulting clients and support customers. This gives our support staff immediate access to all your Solr, JVM, and system metrics, thus allowing us to troubleshoot your production issues faster and more efficiently.
Sematext Monitoring monitors all Solr/SolrCloud metrics and is frequently used by our consulting clients and support customers. This gives our support staff immediate access to all your Solr, JVM, and system metrics, thus allowing us to troubleshoot your production issues faster and more efficiently.
- Support price is not based on the number of nodes
- Solr versions supported: 9.x, 8.x, 7.x, 6.x, 5.x, 4.x, 3.x
- 3-year subscriptions receive discount when paid in advance
- Prices are annual and are expressed in US Dollars
Features
Standard
Professional
Enterprise
24/7
Annual price
$10,000
$15,000
$25,000
$25,000
Response time
2 business days
8 business hours
03:00-17:00 EST/EDT
03:00-17:00 EST/EDT
4 business hours
03:00-17:00 EST/EDT
03:00-17:00 EST/EDT
1/4/8 hours
(level 1/2/3)
(level 1/2/3)
Monthly incidents
2
3
4
Unlimited
# of nodes
10
15
20
Unlimited
Annual health checks
Included
Included
Hot fixes
Canada
Sematext Cloud
0%
0%
10%
15%
Contact
Email
Email
Email & voice
Email & voice
3-year payment discount
5%
10%
15%
15%
Get in touch with us
Let experts build and/or optimize your infrastructure
Working with your team at Sematext has been amazing. From Seán on the customer success front to the entire support team, each interaction highlights their deep commitment to our joint success.
Kevin Dailey
Director, Managed Services Delivery, Fenom Digital
You guys are great. We definitely have projects that need your help in the near future.
Guangwei Yuan
Co-Founder, Polywore, Inc.
I wanted to thank you for squeezing in LinkShare’s search project despite the aggressive timelines required by our end. Sematext’s efficiency in both planning, communication, and execution has accomplished our primary objectives of this engagement and concluded with us being quite happy with our decision in search specialist & partner. For future search-related projects where we choose to seek outside counsel or assistance, we will not hesitate to reach out to your firm.
Damian Knoop
Software Engineering Manager, Rakuten LinkShare