Solr & Elasticsearch Production Support

We deliver enterprise-class, worldwide production support for Solr and Elasticsearch.

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Solr & Elasticsearch Support

Sematext provides production support subscriptions for Apache Solr, Elasticsearch, and Lucene. Our support engineers have many years of experience helping our clients with Solr,Elasticsearch, and Lucene and a number of engineers on our staff have written books, given talks, and written numerous technical blogs on various search topics.

Our SPM performance monitoring, alerting, and anomaly detection solution monitors all Solr(Cloud) and Elasticsearch metrics and is frequently used by our consulting and production support customers. SPM gives our support staff immediate access to all your Solr/Elasticsearch, JVM, and system metrics, thus allowing us to troubleshoot your production issues faster and more efficiently.

Professional Services

  • Support price is not based on the number of nodes
  • Official coverage hours for non-24/7 support: 03:00-17:00 EST/EDT
  • 3-year subscriptions receive discount when paid in advance
  • Prices are annual and are expressed in US Dollars
  • Discount for SPM and Logsene – monitoring, log management, alerting, and anomaly detection

Prodution Support Plans and Pricing

Features Standard Professional Enterprise 24/7
Annual Price $10 000 $15 000 $20 000 Contact Us
Response Time 2 business days 8 business hours 03:00-17:00 EST/EDT 4 business hours 03:00-17:00 EST/EDT 1/4/8 hours (level 1/2/3)
Monthly Incidents 2 3 4 unlimited
Number of Nodes unlimited unlimited unlimited unlimited
Annual Health Checks included included included included
Hot Fixes Emergency patches
Sematext Cloud 0 0 10% 25%
Contact email email email and voice email and voice
3-year Advance Payment Discount 5% 10% 15% 15%

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