OpenSearch, Elasticsearch, Solr Production Support
We deliver enterprise-class, worldwide production support for OpenSearch, Elasticsearch, and Apache Solr.
OpenSearch, Elasticsearch & Solr Support
Sematext provides production support subscriptions for OpenSearch, Elasticsearch, and Apache Solr. Our support engineers have many years of experience helping our customers with Solr and Elasticsearch, and several engineers on our staff have written books, given talks, and written numerous technical blogs on various search topics.
Sematext Monitoring monitors all key Solr/SolrCloud, Elasticsearch and OpenSearch metrics and logs, and is often used by our consulting and production support customers for troubleshooting. Similarly, this gives our support staff immediate access to all your OpenSearch/Elasticsearch/Solr, JVM, and system metrics, thus allowing us to troubleshoot your production issues faster and more efficiently.
Professional Services
- Support price is not based on the number of nodes
- Official coverage hours for non-24/7 support: 03:00-17:00 EST/EDT
- 3-year subscriptions receive discount when paid in advance
- Prices are annual and are expressed in US Dollars
- Discount for Sematext Cloud
Production Support Subscriptions
| Features | Standard | Professional | Enterprise | 24/7 |
|---|---|---|---|---|
| Annual Price | $10,000 | $15,000 | $25,000 | Contact Us |
| Response Time | 2 business days | 8 business hours 03:00-17:00 EST/EDT | 4 business hours 03:00-17:00 EST/EDT | 1/4/8 hours (level 1/2/3) |
| Monthly Incidents | 2 | 3 | 4 | unlimited |
| Number of Nodes | 10 | 15 | 20 | unlimited |
| Annual Health Checks | ❌ | ❌ | included | included |
| Hot Fixes | ❌ | ❌ | ❌ | Emergency patches |
| Sematext Cloud | 0 | 0 | 10% | 15% |
| Contact | email and voice | email and voice | ||
| 3-year Advance Payment Discount | 5% | 10% | 15% | 15% |