Sematext provides professional production support for Elasticsearch. Our Elasticsearch support engineers have many years of experience helping our clients with Elasticsearch, Solr, and Lucene, and have written books, given talks, and written numerous technical blogs on various search topics. Importantly, we run several heavily utilized Elasticsearch clusters ourselves and have a lot of direct, hands-on experience managing large Elasticsearch deployments.
Our SPM performance monitoring and alerting solution monitors all key Elasticsearch metrics and is frequently used by our consulting clients and support customers. SPM gives our support staff immediate access to all your Elasticsearch, JVM, and system metrics, thus allowing us to troubleshoot your production issues faster and more efficiently.
- Support price is not based on the number of nodes
- Discount for SPM and Logsene – monitoring, log management, alerting, and anomaly detection
- Elasticsearch versions supported: 7.x, 6.x, 5.x, 2.x, 1.x
- 3-year subscriptions receive discount when paid in advance
- Prices are annual and are expressed in US Dollars
Elasticsearch Support Prices
|Annual Price||$10,000||$15,000||$20,000||Contact Us|
|Included||Elasticsearch||ELK||ELK||ELK & Search Guard|
|Response Time||2 business days||8 business hours 03:00-17:00 EST/EDT||4 business hours 03:00-17:00 EST/EDT||1/4/8 hours (level 1/2/3)|
|Number of Nodes||unlimited||unlimited||unlimited||unlimited|
|Annual Health Checks||included||included||included||included|
|Hot Fixes||—||—||—||Emergency patches|
|Contact||email and voice||email and voice|
|3-year Advance Payment Discount||5%||10%||15%||15%|