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Support for Elasticsearch Products

We deliver enterprise-class, worldwide production support for Elasticsearch and ELK Stack (Elasticsearch, Logstash, Kibana)

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Elasticsearch Support

Sematext provides professional production support for Elasticsearch. Our Elasticsearch support engineers have many years of experience helping our clients with Elasticsearch as well as other parts of Elastic Stack, and have written books, given talks, and written numerous technical blogs on various search topics. Importantly, we run several heavily utilized Elasticsearch clusters ourselves and have a lot of direct, hands-on experience managing large Elasticsearch deployments.

Sematext Monitoring is often used by our consulting clients and support customers. This gives our support staff immediate access to all your Elasticsearch, JVM, and system metrics, thus allowing us to troubleshoot your production issues faster and more efficiently.

Professional Services

  • Support price is not based on the number of nodes
  • Discount for Sematext Cloud
  • Elasticsearch versions supported: 8.x, 7.x, 6.x, 5.x, 2.x, 1.x
  • Covers both Elasticsearch from Elastic and OpenSearch from AWS
  • 3-year subscriptions receive discount when paid in advance
  • Prices are annual and are expressed in US Dollars

Elasticsearch Support Prices

FeaturesStandardProfessionalEnterprise24/7
Annual Price$10,000$15,000$20,000Contact Us
IncludedElasticsearchELKELKELK & Search Guard
Response Time2 business days8 business hours
03:00-17:00 EST/EDT
4 business hours
03:00-17:00 EST/EDT
1/4/8 hours
(level 1/2/3)
Monthly Incidents234unlimited
Number of Nodesunlimitedunlimitedunlimitedunlimited
Annual Health Checksincludedincludedincludedincluded
Hot FixesEmergency patches
Sematext Cloud0010%20%
Contactemailemailemail and voiceemail and voice
3-year Advance Payment Discount5%10%15%15%

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