OpenSearch Production Support
We deliver enterprise-class,
worldwide production support for OpenSearch.
OpenSearch Support
Sematext provides top-notch commercial OpenSearch production support. Our support engineers have many years of experience helping our clients with OpenSearch, Elasticsearch and Solr and have written books, given talks, and written numerous technical blogs on various search topics.
Professional Services
- Support price is not based on the number of nodes
- Discount for Sematext Cloud
- OpenSearch versions supported: 2.x, 1.x
- 3-year subscriptions receive discount when paid in advance
- Prices are annual and are expressed in US Dollars
OpenSearch Support Prices
| Features | Standard | Professional | Enterprise | 24/7 |
|---|---|---|---|---|
| Annual Price | $10,000 | $15,000 | $25,000 | Contact Us |
| Response Time | 2 business days | 8 business hours 03:00-17:00 EST/EDT | 4 business hours 03:00-17:00 EST/EDT | 1/4/8 hours (level 1/2/3) |
| Monthly Incidents | 2 | 3 | 4 | unlimited |
| Number of Nodes | 10 | 15 | 20 | unlimited |
| Annual Health Checks | ❌ | ❌ | included | included |
| Hot Fixes | ❌ | ❌ | ❌ | Emergency patches |
| Sematext Cloud | 0 | 0 | 10% | 15% |
| Contact | email and voice | email and voice | ||
| 3-year Advance Payment Discount | 5% | 10% | 15% | 15% |