Solr Production Support Plans & Pricing Contact Us

We deliver enterprise-class, worldwide production support for Solr

Sematext provides production support subscriptions for Apache Solr as well as Elasticsearch. Our support engineers have many years of experience helping our clients with Solr, Elasticsearch, and Lucene and a number of engineers on our staff have written books, given talks, and written numerous technical blogs on various search topics. Our SPM performance monitoring and alerting solution monitors all Solr (and SolrCloud) metrics and is frequently used by our consulting clients and support customers. SPM gives our support staff immediate access to all your Solr, JVM, and system metrics, thus allowing us to troubleshoot your production issues faster and more efficiently.
  • Support price is not based on the number of nodes
  • Discount for SPM and Logsene – monitoring, log management, alerting, and anomaly detection
  • Solr versions supported: 6.x, 5.x, 4.x, 3.x
  • 3-year subscriptions receive discount when paid in advance
  • Prices are annual and are expressed in US Dollars

Solr Support Prices

Standard Professional Enterprise 24/7
Annual Price $10,000 $15,000 $20,000 call us
Response Time 2 business days 8 business hours
03:00-17:00 EST/EDT
4 business hours
03:00-17:00 EST/EDT
1/4/8 hours (level 1/2/3)
Monthly Incidents 2 3 4 unlimited
Number of Nodes unlimited unlimited unlimited unlimited
Annual Health Checks included included included included
Hot Fixes Emergency patches
SPM Discount 10% 25%
Logsene Discount
(logging, alerting, anomaly detection)
10% 25%
Contact email email email and voice email and voice
3-year Advance Payment Discount 5% 10% 15% 15%
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