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Solr Production Support

We deliver enterprise-class, worldwide production support for Solr

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Solr Support

Sematext provides production support subscriptions for Apache Solr as well as Elasticsearch. Our support engineers have many years of experience helping our clients with Solr, Elasticsearch, and Lucene and a number of engineers on our staff have written books, given talks, and written numerous technical blogs on various search topics.

Sematext Monitoring monitors all Solr/SolrCloud metrics and is frequently used by our consulting clients and support customers. This gives our support staff immediate access to all your Solr, JVM, and system metrics, thus allowing us to troubleshoot your production issues faster and more efficiently.

Professional Services

  • Support price is not based on the number of nodes
  • Discount for Sematext Cloud
  • Solr versions supported: 9.x, 8.x, 7.x, 6.x, 5.x, 4.x, 3.x
  • 3-year subscriptions receive discount when paid in advance
  • Prices are annual and are expressed in US Dollars

Solr Support Subscriptions

Annual Price$10,000$15,000$20,000Contact Us
Response Time2 business days8 business hours 03:00-17:00 EST/EDT4 business hours 03:00-17:00 EST/EDT1/4/8 hours (level 1/2/3)
Monthly Incidents234unlimited
Number of Nodesunlimitedunlimitedunlimitedunlimited
Annual Health Checksincludedincludedincludedincluded
Hot Fixesโ€”โ€”โ€”Emergency patches
Sematext Cloud0010%20%
Contactemailemailemail and voiceemail and voice
3-year Advance Payment Discount5%10%15%15%

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