Sematext provides production support subscriptions for Apache Solr as well as Elasticsearch. Our support engineers have many years of experience helping our clients with Solr, Elasticsearch, and Lucene and a number of engineers on our staff have written books, given talks, and written numerous technical blogs on various search topics.
Our SPM performance monitoring and alerting solution monitors all Solr (and SolrCloud) metrics and is frequently used by our consulting clients and support customers. SPM gives our support staff immediate access to all your Solr, JVM, and system metrics, thus allowing us to troubleshoot your production issues faster and more efficiently.
- Support price is not based on the number of nodes
- Discount for SPM and Logsene – monitoring, log management, alerting, and anomaly detection
- Solr versions supported: 7.x, 6.x, 5.x, 4.x, 3.x
- 3-year subscriptions receive discount when paid in advance
- Prices are annual and are expressed in US Dollars
Solr Support Prices
|Annual Price||$10,000||$15,000||$20,000||Contact Us|
|Response Time||2 business days||8 business hours 03:00-17:00 EST/EDT||4 business hours 03:00-17:00 EST/EDT||1/4/8 hours (level 1/2/3)|
|Number of Nodes||unlimited||unlimited||unlimited||unlimited|
|Annual Health Checks||included||included||included||included|
|Hot Fixes||—||—||—||Emergency patches|
|Contact||email and voice||email and voice|
|3-year Advance Payment Discount||5%||10%||15%||15%|