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Customer Success Manager

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We are looking for a Customer Success Manager with experience in B2B SaaS and growth mindset. We are a fully distributed team with a Product-Led Growth mindset, have been around for ~10 years, and are looking for a teammate interested in growing Sematext by helping our customers, growing professionally, and growing as a person.


  • Own the onboarding process for new customers
  • Listen for and sincerely focus on understanding customer needs and pain points
  • Work with engineering to onboard, train, and proactively drive adoption
  • Build trust and form advisory relationships with customers by being their internal advocate
  • Achieve loyalty and advocacy within customer organization
  • Collect customer feedback, observe patterns, and feed these insight internally
  • Collaborate with Sematext engineering, product, support, and marketing
  • Help users and customers learn about new features through periodic Product Updates Webinars
  • Monitor and analyze usage trends to uncover churn risks and identify cross-sell, up-sell, but also cost-reduction opportunities

Mindset and Requirements

  • Self starter, focused, organized, and eager to learn
  • Excellent spoken and written communication skills
  • Understand that being a trusted advisor, increasing CLTV and reducing churn beat quick short-term sales
  • Customer-centric mentality with 1+ year in Customer Success or Account Management role
  • Experience in B2B tech space
  • Fun and relaxed personality


  • Experience with Hubspot or similar CRM
  • SaaS/Cloud experience
  • Tech experience
  • Sales experience
  • Consulting / professional service experience


This position is a remote position and is open to candidates world-wide.