Support for Elasticsearch Products
We deliver enterprise-class, worldwide production support for Elasticsearch and ELK Stack (Elasticsearch, Logstash, Kibana)
13+
years of experience
100+
enterprise clients
30%
Avg cost reduction
15k+
clusters optimized
Your projects accelerated
Our Elasticsearch support engineers have many years of experience helping our clients with Elasticsearch as well as other parts of Elastic Stack, and have written books, given talks, and written numerous technical blogs on various search topics. Importantly, we run several heavily utilized Elasticsearch clusters ourselves and have a lot of direct, hands-on experience managing large Elasticsearch deployments.
Sematext Monitoring is often used by our consulting clients and support customers. This gives our support staff immediate access to all your Elasticsearch, JVM, and system metrics, thus allowing us to troubleshoot your production issues faster and more efficiently.
Sematext Monitoring is often used by our consulting clients and support customers. This gives our support staff immediate access to all your Elasticsearch, JVM, and system metrics, thus allowing us to troubleshoot your production issues faster and more efficiently.
- Support price is not based on the number of nodes
- Elasticsearch versions supported: 8.x, 7.x, 6.x, 5.x, 2.x, 1.x
- Covers both Elasticsearch from Elastic and OpenSearch from AWS
- 3-year subscriptions receive discount when paid in advance
- Prices are annual and are expressed in US Dollars
Features
Standard
Professional
Enterprise
24/7
Annual price
$10,000
$15,000
$25,000
$25,000
Response time
2 business days
8 business hours
03:00-17:00 EST/EDT
03:00-17:00 EST/EDT
4 business hours
03:00-17:00 EST/EDT
03:00-17:00 EST/EDT
1/4/8 hours
(level 1/2/3)
(level 1/2/3)
Monthly incidents
2
3
4
Unlimited
# of nodes
10
15
20
Unlimited
Annual health checks
Included
Included
Hot fixes
Canada
Sematext Cloud
0%
0%
10%
15%
Contact
Email
Email
Email & voice
Email & voice
3-year payment discount
5%
10%
15%
15%