Support for Elasticsearch Products
We deliver enterprise-class, worldwide production support for Elasticsearch and ELK Stack (Elasticsearch, Logstash, Kibana)
Elasticsearch Support
Sematext provides professional production support for Elasticsearch. Our Elasticsearch support engineers have many years of experience helping our clients with Elasticsearch as well as other parts of Elastic Stack, and have written books, given talks, and written numerous technical blogs on various search topics. Importantly, we run several heavily utilized Elasticsearch clusters ourselves and have a lot of direct, hands-on experience managing large Elasticsearch deployments.
Sematext Monitoring is often used by our consulting clients and support customers. This gives our support staff immediate access to all your Elasticsearch, JVM, and system metrics, thus allowing us to troubleshoot your production issues faster and more efficiently.
Professional Services
- Support price is not based on the number of nodes
- Discount for Sematext Cloud
- Elasticsearch versions supported: 8.x, 7.x, 6.x, 5.x, 2.x, 1.x
- Covers both Elasticsearch from Elastic and OpenSearch from AWS
- 3-year subscriptions receive discount when paid in advance
- Prices are annual and are expressed in US Dollars
Elasticsearch Support Prices
| Features | Standard | Professional | Enterprise | 24/7 |
|---|---|---|---|---|
| Annual Price | $10,000 | $15,000 | $25,000 | Contact Us |
| Included | Elasticsearch | ELK | ELK | ELK & Search Guard |
| Response Time | 2 business days | 8 business hours 03:00-17:00 EST/EDT | 4 business hours 03:00-17:00 EST/EDT | 1/4/8 hours (level 1/2/3) |
| Monthly Incidents | 2 | 3 | 4 | unlimited |
| Number of Nodes | 10 | 15 | 20 | unlimited |
| Annual Health Checks | ❌ | ❌ | included | included |
| Hot Fixes | ❌ | ❌ | ❌ | Emergency patches |
| Sematext Cloud | 0 | 0 | 10% | 15% |
| Contact | email and voice | email and voice | ||
| 3-year Advance Payment Discount | 5% | 10% | 15% | 15% |