At the end of November, we’ll be migrating the Sematext Logs backend from Elasticsearch to OpenSearch

Production support

We deliver enterprise-class, worldwide production support for OpenSearch, Elasticsearch, and Apache Solr.

13+

years of experience

100+

enterprise clients

30%

Avg cost reduction

15k+

clusters optimized

OpenSearch, Elasticsearch & Solr Support

Sematext provides production support subscriptions for OpenSearch, Elasticsearch, and Apache Solr. Our support engineers have many years of experience helping our customers with Solr and Elasticsearch, and several engineers on our staff have written books, given talks, and written numerous technical blogs on various search topics.

Sematext Monitoring monitors all key Solr/SolrCloud, Elasticsearch and OpenSearch metrics and logs, and is often used by our consulting and production support customers for troubleshooting. Similarly, this gives our support staff immediate access to all your OpenSearch/Elasticsearch/Solr, JVM, and system metrics, thus allowing us to troubleshoot your production issues faster and more efficiently.

  • Support price is not based on the number of nodes
  • Official coverage hours for non-24/7 support: 03:00-17:00 EST/EDT
  • 3-year subscriptions receive discount when paid in advance
  • Prices are annual and are expressed in US Dollars
  • Discount for Sematext Cloud

Get in touch with us

Let experts build and/or optimize your infrastructure

Working with your team at Sematext has been amazing. From Seán on the customer success front to the entire support team, each interaction highlights their deep commitment to our joint success.

Kevin Dailey
Director, Managed Services Delivery, Fenom Digital

You guys are great. We definitely have projects that need your help in the near future.

Guangwei Yuan
Co-Founder, Polywore, Inc.

I wanted to thank you for squeezing in LinkShare’s search project despite the aggressive timelines required by our end. Sematext’s efficiency in both planning, communication, and execution has accomplished our primary objectives of this engagement and concluded with us being quite happy with our decision in search specialist & partner. For future search-related projects where we choose to seek outside counsel or assistance, we will not hesitate to reach out to your firm.

Damian Knoop
Software Engineering Manager, Rakuten LinkShare

Get in touch with us

Let experts build and/or optimize your infrastructure

Working with your team at Sematext has been amazing. From Seán on the customer success front to the entire support team, each interaction highlights their deep commitment to our joint success.

Kevin Dailey
Director, Managed Services Delivery, Fenom Digital

You guys are great. We definitely have projects that need your help in the near future.

Guangwei Yuan
Co-Founder, Polywore, Inc.

I wanted to thank you for squeezing in LinkShare’s search project despite the aggressive timelines required by our end. Sematext’s efficiency in both planning, communication, and execution has accomplished our primary objectives of this engagement and concluded with us being quite happy with our decision in search specialist & partner. For future search-related projects where we choose to seek outside counsel or assistance, we will not hesitate to reach out to your firm.

Damian Knoop
Software Engineering Manager, Rakuten LinkShare