Solr Production Support
We deliver enterprise-class,
worldwide production support for Solr.
Solr Support
Sematext provides production support subscriptions for Apache Solr as well as Elasticsearch and OpenSearch. Our support engineers have many years of experience helping our clients with Solr, Elasticsearch, and OpenSearch and a number of engineers on our staff have written books, given talks, and written numerous technical blogs on various search topics.
Sematext Monitoring monitors all Solr/SolrCloud metrics and is frequently used by our consulting clients and support customers. This gives our support staff immediate access to all your Solr, JVM, and system metrics, thus allowing us to troubleshoot your production issues faster and more efficiently.
Professional Services
- Support price is not based on the number of nodes
- Discount for Sematext Cloud
- Solr versions supported: 9.x, 8.x, 7.x, 6.x, 5.x, 4.x, 3.x
- 3-year subscriptions receive discount when paid in advance
- Prices are annual and are expressed in US Dollars
Solr Support Subscriptions
| Features | Standard | Professional | Enterprise | 24/7 |
|---|---|---|---|---|
| Annual Price | $10,000 | $15,000 | $25,000 | Contact Us |
| Response Time | 2 business days |
8 business hours
03:00-17:00 EST/EDT |
4 business hours
03:00-17:00 EST/EDT |
1/4/8 hours
(level 1/2/3) |
| Monthly Incidents | 2 | 3 | 4 | unlimited |
| Number of Nodes | 10 | 15 | 20 | unlimited |
| Annual Health Checks | ❌ | ❌ | included | included |
| Hot Fixes | ❌ | ❌ | ❌ | Emergency patches |
| Sematext Cloud | 0 | 0 | 10% | 15% |
| Contact | email and voice | email and voice | ||
| 3-year Advance Payment Discount | 5% | 10% | 15% | 15% |